Reservation Issues:

1. Did you make your transportation arrangements personally? Yes No

2. Was your reservation telephone call immediately directed from the switchboard to a reservationist?
Yes No
If not, please approximate the length of time spent on hold during your reservation telephone call?
less than 1 minute  1-3 minutes 3-5 minutes  more than 5 minutes

3. How would you rate the customer service skills and helpfulness of the reservationist? (i.e., professionalism, event/itinerary suggestions, solutions to inquiries, etc.)
Excellent  Good Fair  Poor

4. Did the reservationist ask if you needed transportation at your destination? 
Yes No

5. Did you receive a faxed or email confirmation of your reservation? 
Yes No

6. Did you receive a telephone confirmation the day prior to your reservation?
  Yes No


7. How would you rate the overall on-time performance of the chauffeur? 
Excellent  Good Fair  Poor

8. Has a Royal Limousine car ever been late for one of your reservations?
Yes No

9. If your pickup was an airport arrival, was your chauffeur easily visible at the gate area? Yes No

10. How would you rate the overall condition and appearance of the vehicle? (i.e., exterior/interior cleanliness, windows, etc.)
Excellent  Good Fair  Poor

11. How would you rate the overall mechanical condition of the vehicle? (i.e., smooth ride, quiet engine, window controls, door locks, etc.)
Excellent  Good Fair  Poor

12. How would you rate the customer service skills of the chauffeur? (professionalism, courteousness, attitude, assistance with luggage, etc.)
Excellent  Good Fair  Poor

13. How would you rate your overall sense of comfort/security with the driving skills of Royal Limousine chauffeurs?
(i.e., adherence to safe speed, maintenance of safe margins between other vehicles, smooth braking/acceleration, traffic congestion awareness, awareness of primary and/or alternate routes, courtesy to other motorists, etc.)
Excellent  Good Fair  Poor


14. How did you first hear of Royal Limousine Transportation?

If other (please specify)

15. Would you recommend Royal Limousine to your friends and colleagues?
  Yes No

16. Which selections best describe your use of Royal Limousine: (Select all categories that apply)

17. Are you aware that we have a full service travel agency? Yes No

18. If yes, would you like some additional information?
Yes No


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